Patient reviews monitoring tool

Get summarized reports of patient reviews in your inbox

Earlier this year we talked about the importance of physicians generating content online and on social media to allow patients to connect with them outside of the office and for reputation management. Posting your own information allows you to control what content prospective and current patients first see about you and allows you to drown out negative reviews in your google search.

Staying up to date on patient reviews on sites such as HealthGrades, Vitals, and Angie’s List can be time consuming, but it is important to read those reviews and address them in your daily practice. While some may just be a disgruntled patient who is having a rough day, reviews on sites like Angie’s List, which require reviewers to pay to post a review, should be taken seriously.

MDWebPro created a free tool called Get My Reviews that will help make the monitoring process much easier. This tool gathers patient reviews of physicians on the top 18 review sites, including Wellness.com, Yahoo! Local, and Citysearch, and sends physicians a summarized report. It will also continue to track any new patient reviews on the sites.

All physicians have to do is enter their first and last name, state, and email address and they will receive reports in their inbox similar to the example on their site. This is a bit faster and easier than reviewing Google Alerts (although we wouldn’t suggest deleting those).

Have you stumbled across any other helpful tools that track patient reviews? Would you be likely to use a free service such as this to help manage your reputation? Let us know in the comments below.