The patient experience with Jim McMahon of MedStar Washington Hospital Center
Learn how to provide the ultimate customer service to patients and their families
Jim McMahon built a career in hospitality marketing before transitioning to healthcare. Today he serves as the marketing director at MedStar Washington Hospital Center in the Washington D.C. Metro Area. However, McMahon still makes customer service a priority. He applies what he learned working in a consumer-centric industry to better the patient experience at Medstar. In this episode of Brains over Brawn, Smith & Jones’ president David Vener speaks with McMahon about what hospitals can learn from the hotel industry. Listen to find out how to stay competitive while keeping the patient experience top of mind.
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