Shana is the Director of Operations at Smith & Jones, where she leads the agency’s workflow, resourcing, and production systems with unmatched precision and an eye for scalable, streamlined success. With over a decade of agency experience, Shana ensures that every healthcare marketing initiative—whether it’s a full-scale brand campaign, provider recruitment push, or digital content rollout—moves forward on time, on budget, and with excellence.

In healthcare, timing and coordination aren’t just nice to have—they’re critical. Shana thrives in this space, managing complex, cross-functional timelines that involve content approvals, compliance checks, creative handoffs, and multi-channel media launches. She leads the operational strategy that supports our healthcare clients’ most urgent needs—removing obstacles, optimizing workflow, and keeping the entire team locked in and focused.

Known for her impossibly sharp memory and next-level organizational skills, Shana has a mind like a grid—every deadline, detail, and deliverable right where it belongs. She’s a strategic operator who thinks five steps ahead, ensuring that nothing slips through the cracks, no matter how fast the work is moving.

Outside of work, Shana balances her own version of operations—raising a brilliant daughter, winning standoffs with a stubborn rooster (yes, really), and mastering the art of comfort food and comedic timing with her 100th rewatch of The Office. Just don’t ask her to juggle. Projects? Yes. Bowling pins? Absolutely not.